WHO WE ARE
Andersen LLP is a member of Andersen Global, specializing in U.S. and Canadian cross-border tax services with head offices in Vancouver, BC, and Calgary, AB. Best-in-class service, stewardship, independence, seamlessness, and transparency – these are the five core values that guide the talented employees at Andersen LLP. We are committed to hiring highly motivated individuals who desire to enhance their career and make a distinct impact. We aim to be the benchmark for quality in our industry and serve as the standard by which other firms are measured.
Andersen LLP offers a rewarding career path for exceptional individuals. We foster an environment based on learning and allow our employees to grow through hands-on work experience. We offer a comprehensive benefits package and educational career training to enhance our employees’ professional development goals.
THE ROLE
Andersen LLP is looking for a motivated and reliable Junior Systems Administrator to join our IT team in our Vancouver office. This is a hands-on “Swiss Army Knife” role where you will own the day-to-day operation and support of our Microsoft 365 environment while serving as the primary first-line responder for Level 1 and Level 2 technical tickets in our 70-person fast paced firm.
You will manage core infrastructure, ensure systems are secure and backed up, support our hybrid workforce, and help improve our overall IT environment. This is an excellent opportunity for someone with 1–3 years of experience who is eager to grow their skills in a fast-paced, collaborative setting.
KEY RESPONSIBILITIES
Microsoft 365 Administration & Operations (35%)
- Manage our Microsoft 365 tenant: user provisioning/de-provisioning, licensing, auditing, and compliance
- Administer Intune for Windows and iOS device management (Apple MDM)
- Oversee SharePoint, OneDrive, and Teams administration and user support
- Manage MS Teams VoIP / telephony configuration and troubleshooting
- Handle Microsoft Defender for Endpoint and Purview (nice-to-have but growing in importance)
Backup, Recovery & Security (5%)
- Own and monitor backup strategy and recovery processes
- Manage Security, Data and Compliance (Device and Policy)
- Support patching, updates, and basic vulnerability remediation
Tier 1 & 2 Technical Support (50%)
- Act as the primary point of contact for all incoming IT tickets
- Provide Windows 10/11 desktop/server support
- Troubleshoot Azure Virtual Machines and related services
- Assist with networking issues involving Cisco & HP switches, gateways, and access points
- Support printers, peripherals, and general office hardware
General IT Operations (10%)
- Maintain accurate documentation of systems, processes, and configurations
- Assist with hardware inventory and lifecycle management
- Participate in small IT projects and process improvement initiatives
- Provide basic user training and best-practice guidance
TECHNICAL REQUIREMENTS
Must-Have
- 1–3 years of hands-on experience in a similar IT support or systems administrator role
- Solid Microsoft 365 administration experience (admin center, licensing, auditing)
- Intune / Endpoint Manager experience (device enrollment, policies, compliance)
- Windows 10/11 desktop support and troubleshooting
- Experience with backups and recovery processes (Datto desirable)
- Strong customer service and ticket management skills
Strongly Preferred
- Azure experience (Virtual Machines, Entra ID, basic Azure AD administration)
- SharePoint / OneDrive administration
- MS Teams VoIP support experience
- Basic networking knowledge (Cisco/HP switches, APs, gateways)
Nice-to-Have
- Microsoft Defender / Purview experience
- PowerShell scripting
- Apple MDM experience
- Familiarity with ITIL or structured ticketing systems
“GREEN FLAGS” WE ARE LOOKING FOR:
We aren’t looking for a senior engineer — we want the right attitude and foundation:
- You enjoy solving problems and get satisfaction from closing tickets quickly and thoroughly
- You have a calm, methodical troubleshooting approach (“divide and conquer”)
- You document your work without being asked
- You communicate clearly with non-technical users
- You are proactive — you notice when something looks off and flag it
- You are comfortable working independently but know when to escalate
Bonus Points if you can show examples of:
- A simple Intune policy you built
- A backup or M365 reporting dashboard you created
- How you handled a tricky user or system issue in a previous role
DETAILS
- Weekly Hours:30 hours per week | Hybrid (4 days/week) | potential for FT
- In-Office Schedule: 3 days per week in-office + 1 day remote
- Compensation: $32 – $38 / hour (depending on experience)
- On-Call: Rotational after-hours on-call every second week (evenings and weekends)
BENEFITS
We offer a comprehensive benefits package, including medical, paramedical, and dental coverage, along with a supportive Employee Assistance Program. We also host regular team-building and social events!
Due to the high volume of applicants expected, we are only able to contact those proceeding to the candidate stage. Thank you for your interest in joining our team.
